We understand that plans change, so we offer a straightforward cancellation policy to make the process hassle-free.
Before Your Order Ships
- You can cancel your order for a full refund if it has not yet shipped.
- Partial cancellation of specific items is also allowed.
After Your Order Ships
- Once your order has shipped, it cannot be canceled. However, you can return the item(s) for a refund.
- Please refer to our Returns Policy for details on how to return your order.
Pre-Orders
- You may cancel a pre-order at any time before it ships for a full refund.
How to Cancel Your Order
To request a cancellation, please contact our customer service team with your order number:
- Email: [email protected]
- Phone: +447700183769
Restocking Fees
- A restocking fee may apply for orders canceled after shipment.
Refund Processing
- You will receive a confirmation email once your cancellation is processed.
- Refunds will be issued to your original payment method.
If you have any questions, feel free to reach out to our team!
Contact Information
Company Name: SUN FLY TRADING LIMITED
Company Number: 09002494
Brand Name: SUNFLY
Address: 66 Corporation Rd, Cardiff CF11 7AW, UK
Email: [email protected]
Phone: +447700183769
Business Hours: Open 24 hours
Facebook: Sunfly
Pinterest: Sunfly